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MOTOR TRADEConsumer Rights Act 2015 has replaced the Sale of Goods Act, Unfair Terms in Consumer Contracts, Regulations and the Supply of Goods and Services Act -
THE EDR £300PRICE PROMISEWe are so confident that we can resolve disputes without the customer returning the car that if we can’t, we will give you £300. -
WE RESOLVEDISPUTESEDR procedures are often completed very quickly, allowing you to get on with running your business.
The Consumer Rights Act 2015 & has replaced the Sale of Goods Act, Unfair Terms in Consumer Contracts, Regulations and the Supply of Goods and Services Act
If this results in a dispute between your dealership and your customer, there are a range of options for resolving the dispute to avoid the customer returning the vehicle and demanding their money back. We are so confident that we can resolve disputes without the customer returning the car that if we can’t, we will give you £300. That’s the EDR promise.
Short term right to reject (up to 30 days from point of sale)
The right to repair or replacement (for six months following the point of sale)
The right to a price reduction and the final right to reject
Not only have car buyers more rights, but the Consumer Rights Act covers ‘services’, which include servicing, repairs and maintenance.
Act now! Register or phone 0333 101 4044
Why dealerships choose EDR
EDR procedures are often completed very quickly, allowing you to get on with running your business.
EDR procedures are conducted confidentially, avoiding the risk of adverse publicity and reputational damage.
The parties to the dispute decide the outcome between them rather than having it imposed on them.
We answer the emails, we write the letters, we take the phone calls - You get on with selling
‘satisfactory quality’, ‘fit for purpose’ and ‘as described’.
Consumer Rights Act replaces the Sale of Goods Act and buyers allowed to claim full refund if car turns out to be faulty within 30 days. If defect found within six months, buyers entitled to a repair or replacement
If the product sold fails to meet one or more of the above criteria, buyers are entitled to reject the product within the first 30 days of buying it. This ‘early right to reject’ replaces the previous rule, which said retailers only need to repair or replace a faulty item or part.
If a defect is found after 30 days, but within six months, buyers are entitled to request a repair, replacement or refund.
The new legislation stipulates that dealers will have only one chance at repair or replacement – unless otherwise agreed. They cannot make repeated attempts to fix a problem; and, if they fail, buyers are entitled to a full or partial refund. The seller is allowed to make a ‘reasonable’ reduction for the amount the car has been used.
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Creative thinking - it's what we do best!
10022 EMAILS
Time consuming - but our most cost effective communication
2440 LETTERS
Every client enjoys an official letter confirming an agreement
4616 PHONE CALLS
Speedy and direct - but comes at a cost
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We are so confident that we can resolve disputes without the customer returning the car that if we can’t, we will give you £300. That’s the EDR promise.
If there is a dispute between your dealership and your customer, there are a range of options for resolving the dispute to avoid the customer returning the vehicle and demanding their money back.
Registered Office:
61 George Street, Perth PH1 5LB
Registration No. SC519657
Our Address
- Suite 3/4
- King James VI Business Centre, Friarton Road, Perth PH2 8DY
- 0333 101 4044
- Email: admin@edrservices.co.uk